Refund policy
Returns and Refunds
Lighting is hard to judge from a photo. A pendant can hang lower than you pictured, or a brass finish can look warmer in your room than on your screen. If a piece doesn't work for you, you can return it within 30 days of delivery. This page explains how, and what we need from you.
The short version
- You have 30 days from delivery to start a return.
- Change-of-mind returns must be unused, uninstalled, complete and in the original packaging.
- Arrived broken, faulty or wrong? Email us photos within 7 days. We replace it or refund it, and you pay nothing for shipping.
- Changed your mind? You pay the return shipping. There is no restocking fee.
- We issue your refund within 5 business days after your return reaches our warehouse.
If your order arrives damaged
Glass shades, crystals and ceramic lamp bases can break in transit, even in fitted foam. If anything arrives cracked, bent or broken, email support@casoralighting.com within 7 days of delivery with:
- Your order number.
- A photo of the outside of the shipping box, with the shipping label visible.
- A photo of the packaging inside the box.
- Close-up photos of the damaged part.
Please don't install a damaged fixture, and keep the box and packaging until we reply. Depending on the damage, we send the broken part (a shade, an arm, a canopy), send a full replacement, or refund you in full if you prefer. You don't need to mail broken glass back to us. Wrap it and throw it away safely.
If a part is missing
Count the hardware when you unpack. If a screw kit, mounting bracket, crystal strand or shade is missing, email us within 14 days of delivery and we send it free. Larger fixtures sometimes ship in more than one box, so check your shipping emails first. The rest of your order may still be on its way.
If a fixture doesn't work
If a fixture won't light, flickers, or a part fails during normal use, contact us. We'll ask you to check three things first, because they cause most "dead fixture" reports:
- The bulb matches the base and maximum wattage on the product page, and is screwed in all the way.
- For integrated LED fixtures on a dimmer: the dimmer is LED-compatible. Older dimmers can make LEDs flicker or buzz. That's a dimmer mismatch, not a product fault.
- For hardwired fixtures: a licensed electrician connected the wiring to code.
If the fixture is faulty, we repair it, replace it or refund it at no cost to you, including shipping.
Change-of-mind returns
- Start the return within 30 days of delivery.
- The item must be unused, complete, and packed in its original box and foam. Lighting ships in fitted foam for a reason: a fixture returned without it usually arrives broken.
- Hardwired or mounted fixtures (pendants, chandeliers, sconces, vanity lights) can't be returned for change of mind once installed. Before you install, check the dimensions, canopy size and hanging length on the product page. If you're not sure it fits, email us first.
- Plug-in table and floor lamps can be plugged in to test. That doesn't count as used.
- You pay the return shipping. Please use a tracked service. We can't refund a return that never reaches us.
- There is no restocking fee.
How to start a return
- Email support@casoralighting.com with your order number, the item, and the reason.
- Within 1 business day, we reply with a return approval and the warehouse address. Returns go to our fulfillment warehouse, not our office. Please don't send returns to 95 3rd St, Matawan, NJ 07747, United States. They can't be inspected or refunded from there.
- Pack the item in its original box and foam, and ship it within 14 days of our approval.
- When it arrives, we inspect it and issue your refund within 5 business days.
Refunds
- Refunds go back to your original payment method.
- Your bank usually shows the refund 5-10 business days after we issue it.
- Shipping is free on every order, so nothing is deducted for the original shipping. Return shipping you paid on a change-of-mind return is not refunded.
- If a return arrives used, installed, incomplete or broken because it wasn't packed in its original foam, we may refuse it or refund part of the price. We email you photos and explain before we decide.
Exchanges
Want a different finish or size? The fastest way is to place a new order and return the first item for a refund.
Cancelling an order
You can cancel for a full refund until your order ships. Email us as soon as possible. Orders usually leave the warehouse within 1-3 business days. Once an order has shipped, use the return steps above.
What we can't take back
- Items marked Final Sale on the product page.
- Hardwired or mounted fixtures, unless they're faulty or arrived damaged.
- Used light bulbs. A bulb that fails within 30 days of delivery is replaced as a fault.
- Items damaged by incorrect installation, wrong voltage, bulbs above the stated maximum wattage, or changes to the fixture's wiring or parts.
1-year limited warranty
Every fixture and lamp is covered for 12 months from delivery against defects in materials and workmanship under normal indoor use. If a part fails, email us your order number and a photo or short video. We send a replacement part, replace the item, or refund it. The warranty doesn't cover light bulbs after 30 days, normal wear, finish damage from cleaning products, outdoor use of indoor fixtures, or installation and electrician costs.
Contact
Casora Lighting
95 3rd St, Matawan, NJ 07747, United States
Email: support@casoralighting.com
Phone: (209) 553-9289
Hours: Monday to Friday, 9 AM to 5 PM Eastern Time
Last updated: October 18, 2026