Shipping policy
Shipping Policy
Every order ships free within the 48 contiguous U.S. states. Our lighting ships from our supplier's warehouses overseas, with tracking on every order. Here is how long delivery takes, and what to expect when the boxes arrive.
Delivery time
- Processing: 1-3 business days. This is the time to pick, pack and hand your order to the carrier.
- Transit: 6-12 business days with the carrier.
- Total: most orders arrive within 7-15 business days of the day you order.
Orders placed before 12 PM Eastern Time on a business day start processing that day. Orders placed after the cutoff, on a weekend, or on a U.S. federal holiday start processing the next business day. Business days are Monday to Friday.
These times are estimates, not guarantees. Carriers slow down in bad weather and in late November and December.
Shipping cost
Standard shipping is free on every order. No minimum and no code. We don't offer paid express shipping at this time.
Where we ship
We ship to street addresses in the 48 contiguous U.S. states. We don't ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or outside the United States. Lighting ships in large, foam-packed boxes, and the cost to send them to these places doesn't fit free shipping.
Tracking
When your order ships, we email you a tracking number. The carrier's first scan can take 24-48 hours to appear. If you have a question about your order, email support@casoralighting.com with your order number.
Fixtures that ship in more than one box
Larger chandeliers and multi-light pendants often ship in two or more boxes. For example, the frame comes in one box and the glass shades in another. Each box can have its own tracking number and arrive on a different day. If part of your order arrives first, the rest is on its way. Wait until every box arrives before you start installing.
When your order arrives
- If the outer box is crushed or torn, take a photo before you open it.
- Unpack and check everything within 7 days of delivery.
- Damaged, missing or wrong item: email us with photos. Our Returns and Refunds policy explains what to send. We cover the replacement and its shipping.
Lost or late packages
If tracking hasn't moved for 7 business days, or it shows delivered but you can't find the package, email support@casoralighting.com within 14 days of the latest expected delivery date. First, check with neighbors and your building's mail room. Carriers sometimes leave large boxes somewhere other than the front door. We open a claim with the carrier and either reship your order or refund it.
Address problems
Please check your address at checkout. We can correct it if your order hasn't shipped yet. If a package comes back to us because the address was wrong or incomplete, we contact you to reship it, and the reshipping cost is yours.
Taxes and duties
Orders ship from overseas. We pay any import duties before your order arrives, so there is nothing extra to pay on delivery. Sales tax is added at checkout where the law requires it.
Contact
Casora Lighting
95 3rd St, Matawan, NJ 07747, United States
Email: support@casoralighting.com
Phone: (209) 553-9289
Hours: Monday to Friday, 9 AM to 5 PM Eastern Time
Last updated: October 18, 2026